I decide to go the Urgent Care by my house and let them know my back is sore. After the usual insurance hassle and the nasty comment relayed by the medical provider that they don't give narcotics, I am seen. The nurse practitioner does a simple exam and states I am not hurt. Then she orders x-rays( even though I am not hurt). The x-rays are done by a technician that is reading out of a technique book. The technician eventually walks out on me when I correct her x-ray positioning.
The nurse practitioner comes back in and says that I am fine and nothing is wrong with me. She continues to say that the person in the other car was probably hurt worse then me. I ask the see the x-rays. As I am looking at the x-rays I tell her that half of the cervical spine was cut off on the films. She shuts the computer off and says the radiologist will read the films and she will get back with me. She says take Tylenol if I am sore. That is the end of my visit.
I never hear back from the clinic. I pick up my x-rays and radiology report on my own initiative. Sure enough, the radiologist would not read the x-ray films because the x-rays were of poor quality. The nurse practitioner checked off she read the report but she never contacted me to tell me the x-rays were not good enough for the radiologists to read.
Just imagine how I felt about this type of care!!!!. I am still angry and fuming at the comment I am not hurt. Today, as I am writing this, my right sciatic nerve is throbbing and my right arm hurts from the cervical radiculitis. Thank goodness I know how to treat injuries from a motor vehicle accident.
Today I am also waiting for the office manager, from the Urgent Care, to call me back so I can try receive a refund for the x-rays that I paid for.
Kathryn Larson, chiropractor and registered nurse